At Abdullah Fabric, customer satisfaction is important to us. Please read the following policy carefully to understand our return, exchange, and voucher terms.

1. Eligibility for Return or Exchange

You may request a return or exchange within 03 days from the date of delivery if any of the following conditions apply:

• The product is damaged, defective, stained, wrong, or incomplete

• The product received does not match the size ordered

• The parcel or box was received opened or unsealed (must be reported immediately)

Important Conditions

• The product must be unused, in original packaging

• All tags, labels, and protective stickers must be intact

• Proof (images or videos) must be provided within 03 days of delivery

Failure to meet these conditions may result in rejection of the claim.

2. Exchange Process

• Once you contact us with complete details, our team will review your request

• If approved, we may:

  • Schedule a pickup from your address, or

  • Guide you to the nearest exchange location (if applicable)

Sale & Discounted Items

• Exchanges on sale or discounted products are only allowed if:

  • The product received is incorrect or defective

3. Size Exchanges

If you are unsatisfied with the size purchased and wish to exchange for another size, please contact us at:

📧 contact@abdullahfabric.com

Size exchanges are subject to availability and approval.

4. Color & Appearance Disclaimer

Due to differences in screen displays, lighting, and photography, minor variations in color or texture may occur.
Products cannot be exchanged or returned for this reason.

5. Non-Returnable / Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Innerwear products (due to hygiene reasons)

• Accessories, fragrances, and cosmetics

• Wooden boxes

• Groom or ceremonial collections

• Sale articles (unless defective or incorrect)

• Customized or made-to-order items

6. Proof Requirement (Mandatory)

If you receive a damaged or defective product, you must provide clear images or videos showing the issue within 03 days of delivery.
This step is mandatory for claim verification and resolution.

7. How to Apply for a Return or Exchange

To initiate a request, please email us with:

• Order number

• Reason for return or exchange

• Clear images or video evidence

📧 contact@abdullahfabric.com

You may be asked to ship the product back after approval.
Return shipping costs are the responsibility of the customer, unless otherwise stated.

8. Processing Time

• Returns and exchanges are processed within 5–7 working days after receipt

• During peak periods, processing may take up to 14 working days

9. Refund Policy

• Cash refunds are not offered

• In cases where an exchange is not possible, store credit / voucher may be issued

• Store credit is:

  • Applicable online only

  • Non-transferable

  • Not redeemable for cash

If a customer refuses delivery, no refund will be issued.
A store credit may be provided once the item is returned to our warehouse.

10. Store Credit / Voucher Policy

• Vouchers are valid only on the Abdullah Fabric website

• Each voucher:

  • Is one-time use

  • Cannot be combined with other vouchers

  • Cannot be exchanged for cash

• Any unused balance will be forfeited

• Voucher processing time: 5–10 working days

11. International Orders

• Currently, returns and exchanges are not available for international orders

• All international products are quality-checked before dispatch

• Refused international shipments are not eligible for refund or compensation

• In exceptional cases, if an exchange is approved:

  • Customers must ship items back to Pakistan at their own cost

  • All customs, duties, and shipping charges are borne by the customer

• Sale items are not eligible for return or exchange internationally

12. Customized & Made-to-Order Products

Customized or made-to-measure items cannot be returned or exchanged.

If there is an error in measurements or alterations:

• You must provide clear pictorial evidence

• We will review the case and attempt to resolve the issue where possible

13. Contact Information

For any return or exchange inquiries, please contact:

📧 contact@abdullahfabric.com
📞 +92 301 3650246